In the last 27 years , I have been asked consistently, why are you always happy? I can’t articulate the answer but will try. I discovered and established the existence…
I had the privilege of calling out Trump two weeks before his Inauguration. That post is still on Facebook and I will post the link as soon as I finish…
By Suresh Srinivasan ENTREPRENEUR LEADERSHIP NETWORK CONTRIBUTOR You had a great launch, but now you feel stuck. Revenue was rolling in, but now your customer base has plateaued or is…
By R.L. AdamsEntrepreneur, software engineer, author, blogger and founder of WanderlustWorker.com We are creatures of habit. Everything we think, say and do is a result of deep-seated habits etched into…
By Jeff Koyen Contact centers are undergoing a rewrite. No longer seen as necessary evils, they’re being recognized as nerve centers of the customer experience, solving customers’ most immediate…